Right of withdrawal, 30-day satisfaction guarantee

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Pawital d.o.o., Bleiweisova cesta 30, Kranj, 4000 Kranj, Slovenia, info@pawital.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email to info@pawital.com). You may use this model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

30-day satisfaction guarantee

Subject to the terms and conditions set out in this clause 5.2, the Supplier shall give the Buyer the option to exercise the satisfaction guarantee within 30 days of receipt of the Products and to receive a full refund of the purchase price for the Products purchased.

The buyer can apply the 30-day satisfaction guarantee to the entire order, but we will only accept used products up to a maximum value of €100.00 and only once per product.

To benefit from the 30-day guarantee, the buyer must:

• send the full or empty packaging of the products in respect of which the guarantee is claimed to the tenderer at Pawital, pet shop, d.o.o., Bleiweisova cesta 30, 4000 Kranj, Slovenia, and
• fill in the online form to claim the guarantee.

The Provider will refund to a Buyer who has fulfilled the conditions for claiming the satisfaction guarantee the amount corresponding to the selling price of the products in respect of which the Buyer claims the guarantee, but not the amount corresponding to the shipping costs, nor the shipping costs of the empty packaging.

The provisions on the exercise of the 30-day satisfaction guarantee are without prejudice to the provisions on the right of withdrawal from the sales contract.

Dispute and complaint resolution

General, jurisdiction and application of the law

The Buyer may send any complaints regarding the purchased products to the Seller at support@pawital.com.

If a dispute arises between the supplier and the buyer which cannot be settled amicably, the buyer may bring an action against the supplier before the court of the place where the supplier has its registered office or the place where the buyer has his/her permanent or temporary residence.

If no other rules provide for the mandatory application of the law, the relationship between the supplier and the buyer is governed by Slovenian law.

Out-of-court settlement of consumer disputes

The Provider does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute between itself and the Customer.

If the buyer disagrees with the provider's handling of the complaint or the response to it, he can initiate an out-of-court dispute resolution procedure through the EU's online consumer dispute resolution platform, available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

Final provisions

The provisions of these General Terms and Conditions are subject to change at any time and will be notified to users in advance. The use of the online shop and/or the purchase of products after the provisions have been amended shall be deemed to be evidence of the user's acceptance of the amended provisions.

The General Terms and Conditions are valid from 7.9.2023.